Quality is a habit; it’s a disciplined approach and plays a key role in setting up fundamentals of any business. Organisations with strongest long term rudiments, ‘Quality in action’ & its guiding principles help employees to understand company’s expectations. Employees most often get poor communication about whether quality is truly a significant ‘fundamental imperative’ due to most gaps between what Leadership say and what they deliver. Leaders those ensure their communication credibility deliver high quality of process orientation, employee empowerment and customer centricity.
ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organisations to be more efficient and improve customer satisfaction. The Standard is built upon eight fundamental principles of quality management, embedded into its various requirements: Customer focus, Leadership, Involvement of people, Process approach, Systems approach to management, continual improvement, Factual approach to decision making and mutually beneficial supplier relationships.
Critical Quality attributes of any business define its quality on: (1) Effectiveness: the degree to which attainable process improvements are realised; (2) Efficacy: the ability of delivering customer care, at its best, to improve culture; (3) Efficiency: the ability to obtain the greatest improvements at the lowest cost; (4) Optimality: the most advantageous balancing of costs and profit; (5) Acceptability: conformity to customer preferences regarding accessibility, the customer-company relation, the process guidelines & its effects, and the cost of customer smile; (6) Equity: fairness in the distribution of processes and its effects on business; and (7) Legitimacy: conformity to ‘social & nation’s’ preferences concerning all of the above.
I am happy to share that HP FACILITY MANAGEMENT SERVICES PVT. LTD. is an “ISO 9001: 2015” company. Be a yardstick of Quality.
The only way forward, if we are going to improve the quality of the business house as a substance of habit.